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Enduring Values

As a coach, I cringe every time I read a news article involving the Boeing 737 Max airplane crashes.  The latest being that no one has ordered a Max since the Ethiopian Airlines crash. That’s not surprising to anyone. How ...

Four Reasons To Never Say You're Busy

Does this conversation sound familiar? You: How are you? Friend: Busy! I’ve been busy. It seems we are all busy these days. Are you busy? The word busy is one of the most commonly used words in the English language. ...

Do You Feel Successful?

I can’t tell you how many incredibly successful people I’ve spoken with this week that don’t feel successful. These are great business owners growing at astounding rates – greater than 50% year over year, some more than doubling. Why? Three ...

Serving A Servant Leader

Flipping through the channels last night looking for highlights of George H.W. Bush’s funeral, I stopped on C-SPAN as the casket was transitioning to the hearse. The silence coming from the television was profound. I found myself enjoying the lack ...

The Simple Gift of Thank You

Tuesday morning I received a text message, "Thanks for the referral." It was such a pleasant surprise because this referral was to a medical professional.  I can't recall ever receiving a "thank you" from my doctor, dentist, or optometrist for ...

The Lost Art of Answering the Phone

One of my favorite memories from my tenure at Motorola is calling Dan Keitz and anticipating how he would make me laugh when he answered. Dan, an amateur comedian, replaced his previous outgoing voicemail message every day with another humorous ...

A Lesson for Business Owners about Kinky Boots

Have you seen the Broadway musical Kinky Boots written by Cyndi Lauper of “Girls Just Wanna Have Fun” fame and starring ...

Measuring the Wrong KPIs is Like Driving Through the Fog

It was an early morning in February when I was driving to the airport on my way to Carmel California. It ...

The Big Data Disconnect

On my way to Dallas for client meetings, I decided to check my post office box for mail. I was there all of two minutes max, and when I started my car, all I heard was “click, click,” and the ...

What A Hostess Can Teach You About Efficiency

On a recent trip to attend a wedding, my husband and I stopped at a small regional seafood restaurant, Steamboat Bill’s in Lake Charles LA for a quick Cajun lunch. What happened when we arrived was a fascinating interaction with ...

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