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Serving A Servant Leader

Flipping through the channels last night looking for highlights of George H.W. Bush’s funeral, I stopped on C-SPAN as the casket was transitioning to the hearse. The silence coming from the television was profound. I found myself enjoying the lack ...

The Simple Gift of Thank You

Tuesday morning I received a text message, "Thanks for the referral." It was such a pleasant surprise because this referral was to a medical professional.  I can't recall ever receiving a "thank you" from my doctor, dentist, or optometrist for ...

The Lost Art of Answering the Phone

One of my favorite memories from my tenure at Motorola is calling Dan Keitz and anticipating how he would make me laugh when he answered. Dan, an amateur comedian, replaced his previous outgoing voicemail message every day with another humorous ...

A Lesson for Business Owners about Kinky Boots

Have you seen the Broadway musical Kinky Boots written by Cyndi Lauper of “Girls Just Wanna Have Fun” fame and starring ...

Measuring the Wrong KPIs is Like Driving Through the Fog

It was an early morning in February when I was driving to the airport on my way to Carmel California. It ...

The Big Data Disconnect

On my way to Dallas for client meetings, I decided to check my post office box for mail. I was there all of two minutes max, and when I started my car, all I heard was “click, click,” and the ...

What A Hostess Can Teach You About Efficiency

On a recent trip to attend a wedding, my husband and I stopped at a small regional seafood restaurant, Steamboat Bill’s in Lake Charles LA for a quick Cajun lunch. What happened when we arrived was a fascinating interaction with ...

Someone is plotting to steal your employees

My clients are growing. They need additional staff, and I am frequently helping them recruit. I posted an IT help desk position last week, and I have a plethora of qualified applicants. But it is rare that I get off ...

What CEOs Regret the Most

Last week two professors released the results of a 12-year study of how CEOs allot their time. Aside from the vast amount of valuable statistics, the study found that as a group their most significant regret was not setting a ...

The Thoughtful Genghis Khan

Yes, there I said it. Genghis Khan, the ruthless warrior, and founder of the Mongolian empire who brutally massacred civilians across Asia and Europe was also thoughtful. While on vacation in California last week, we visited an exhibit featuring Genghis ...

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Serving A Servant Leader

Serving A Servant Leader

The Simple Gift of Thank You

The Simple Gift of Thank You

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